How can we help?
We're here to help you get paid faster. Reach out and we'll get back to you as soon as possible.
Email Support
Send us an email and we'll respond within 24 hours on business days.
hello@getunpaid.ioBilling & Account
Questions about your subscription, invoices, or account settings.
Get in touch →Common Questions
How long does setup take?
Connect your accounting software in about 60 seconds. Your invoices sync automatically, and your first reminders can go out within minutes.
Is my data secure?
Yes. We use bank-level encryption for all data in transit and at rest. OAuth tokens are encrypted with separate keys, and we verify all webhook signatures.
How do I cancel my subscription?
Go to Settings → Subscription and click "Manage Subscription" to access the customer portal. You can cancel anytime — your access continues until the end of the billing period.
Response Times
General inquiries
Within 24 hours
Billing issues
Within 12 hours
Critical issues
Within 4 hours
Business hours: Monday-Friday, 9am-5pm AEST